Terms & Conditions

1. Definitions

In these Terms & Conditions:

• "BrokerBoost", "we", "us", "our" refers to BrokerBoost, a social media marketing agency.
• "Client", "you", "your" refers to any individual or business that engages our services or visits our website.
• "Services" refers to social media marketing, content creation, personal brand strategy, lead generation, paid advertising, and related services provided by BrokerBoost.
• "Agreement" refers to the service agreement or proposal accepted by the Client.
• "Website" refers to brokerboost.ai and all associated pages.

2. Use of Our Website

By accessing our website, you agree to use it only for lawful purposes and in a manner that does not infringe the rights of others. You must not:

• Use the website in any way that breaches applicable local, national, or international law or regulation
• Transmit any unsolicited or unauthorised advertising or promotional material
• Attempt to gain unauthorised access to any part of our website or its related systems
• Use automated tools to scrape, extract, or copy content from our website without permission
• Introduce viruses, trojans, worms, or other harmful material to our website

We reserve the right to suspend or terminate access to the website for users who breach these terms.

3. Our Services

BrokerBoost provides social media marketing services to professionals including, but not limited to, real estate agents, lawyers, healthcare professionals, financial advisers, coaches, and local business owners. Our services include:

• Personal brand strategy and consulting
• Social media content creation and management
• Lead generation and conversion funnel setup
• Paid social advertising (Meta, LinkedIn, TikTok, Google)
• Authority building and audience development
• Monthly performance reporting and strategy reviews

The specific scope of services for each client is defined in the individual service agreement or proposal.

4. Engagement & Onboarding

Services commence upon receipt of a signed agreement and initial payment. The onboarding process typically includes a strategy session, brand audit, account access setup, and content approval workflow. All services are subject to the terms of the applicable service agreement.

We reserve the right to decline any engagement at our discretion without obligation to provide a reason.

5. Fees & Payment

All fees are set out in your service agreement or proposal. Unless stated otherwise:

• Services are billed monthly in advance
• Payment is due within 7 days of invoice date
• All prices are in USD and exclusive of applicable taxes unless stated
• Late payments may incur a 1.5% monthly interest charge on outstanding balances
• We reserve the right to pause services where invoices remain unpaid beyond 14 days

Paid advertising budgets are separate from our service fees and are billed directly through the relevant advertising platforms. We do not take a commission on ad spend unless explicitly agreed.

6. Cancellation & Refunds

Our services operate on a rolling month-to-month basis unless a fixed-term agreement has been signed. You may cancel at any time with 30 days written notice sent to help@brokerboost.ai.

• Services already delivered in a billing period are non-refundable
• Where work has commenced in a month and you cancel mid-cycle, no refund is issued for that month
• Strategy call sessions that have taken place are non-refundable
• In the event of a proven service failure on our part, refunds or credits will be assessed on a case-by-case basis

For fixed-term engagements, early termination fees may apply as outlined in your service agreement.

7. Client Responsibilities

To allow us to deliver services effectively, you agree to:

• Provide timely access to required social media accounts, brand assets, and business information
• Attend scheduled strategy and review calls (typically monthly)
• Review and approve content within agreed timelines (typically 48 hours)
• Ensure all information provided to us is accurate and lawful
• Notify us promptly of any changes to your business, branding, or legal requirements
• Comply with the terms of service of all social media platforms on which we operate on your behalf

BrokerBoost shall not be liable for delays or underperformance resulting from a client's failure to fulfil these responsibilities.

8. Intellectual Property

Our intellectual property

All content on our website — including text, graphics, logos, images, and software — is owned by BrokerBoost or our licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any of our content without prior written permission.

Content created for clients

Upon receipt of full payment for a given period, ownership of original content created specifically for your brand (posts, graphics, copy) transfers to you. We retain the right to use anonymised or aggregated examples of our work in our portfolio and marketing materials unless you request otherwise in writing.

Client-provided materials

You grant BrokerBoost a non-exclusive licence to use any brand assets, images, logos, or content you provide to us solely for the purpose of delivering the agreed services.

9. Confidentiality

Both parties agree to keep confidential any proprietary business information, strategies, or data shared during the engagement. This obligation survives the termination of the service agreement for a period of 2 years.

Confidentiality does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

10. Results & Disclaimers

Social media marketing results depend on many factors including your industry, market conditions, content quality, and audience behaviour. While we work diligently to achieve the best outcomes for your business, BrokerBoost does not guarantee specific results including follower counts, engagement rates, leads generated, or revenue.

Past results achieved for other clients are presented as illustrations and are not guarantees of future performance. Any projections or estimates we provide are our professional opinion and should not be treated as promises.

Our website and services are provided "as is" without warranties of any kind, express or implied, to the fullest extent permitted by law.

11. Limitation of Liability

To the maximum extent permitted by applicable law, BrokerBoost's total liability to you for any claim arising from or relating to these terms or our services shall not exceed the total fees paid by you to us in the 3 months immediately preceding the claim.

We shall not be liable for any indirect, consequential, incidental, special, or punitive damages, or for loss of profits, revenue, goodwill, or data, even if we have been advised of the possibility of such damages.

Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

12. Third-Party Services

Our services may involve the use of third-party platforms (e.g. Meta, LinkedIn, TikTok, Calendly, Google). We are not responsible for the availability, terms, or content of these platforms. Your use of third-party services is governed by their respective terms and privacy policies.

Our website may contain links to external websites. We do not control and are not responsible for the content of those sites.

13. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which BrokerBoost is registered. Any disputes shall be subject to the exclusive jurisdiction of the courts in that jurisdiction, unless otherwise agreed in writing.

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

14. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Material changes will be communicated to active clients by email and will take effect 14 days after notification. Continued use of our services after that period constitutes acceptance of the updated terms.

The "Last updated" date at the top of this page reflects the most recent version.

15. Contact

For any questions about these Terms & Conditions or our services, please contact us:

• Email: help@brokerboost.ai
• Website: brokerboost.ai