Privacy Policy

1. Who We Are

BrokerBoost is a social media marketing agency that helps professionals build personal brands and attract high-value clients. Our registered business address is available upon request by emailing help@brokerboost.ai.

If you have questions about this policy or your personal data, please contact our privacy team at help@brokerboost.ai.

2. Information We Collect

Information you provide directly

• Name, email address, phone number, and industry when you complete our contact or strategy call form
• Business goals and social media details you share during onboarding or consultation calls
• Payment and billing information processed securely through our third-party payment provider
• Communications and correspondence you send to us via email or our website

Information collected automatically

• IP address, browser type, operating system, and device information
• Pages visited, time spent on pages, and links clicked (via analytics tools)
• Referral source — how you found our website
• Cookie identifiers and similar tracking technologies (see our Cookie Policy)

Information from third parties

• Social media profile data when you connect your accounts as part of our service delivery
• Analytics data from platforms such as Google Analytics and Meta Business Suite

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide, manage, and improve our social media marketing services
• To respond to enquiries and book strategy calls
• To send you service-related updates, reports, and communications
• To send marketing emails, newsletters, or promotional content where you have given consent
• To process payments and manage billing
• To comply with legal obligations and resolve disputes
• To analyse website performance and improve user experience

We will not sell, rent, or trade your personal information to third parties for their own marketing purposes.

4. Legal Basis for Processing

Where applicable (e.g. for users in the European Economic Area or UK), we process your data on the following legal bases:

• Contract performance — when processing is necessary to deliver services you have engaged us for
• Legitimate interests — for analytics, fraud prevention, and improving our services
• Consent — for marketing communications and non-essential cookies
• Legal obligation — where required by applicable law

5. Sharing Your Information

We may share your information with the following categories of third parties:

• Service providers — including email platforms, CRM systems, analytics tools, and payment processors who process data on our behalf under strict data processing agreements
• Social media platforms — such as Instagram, LinkedIn, Facebook, TikTok, and YouTube as part of delivering your contracted services
• Calendly — for scheduling strategy calls; subject to Calendly's own privacy policy
• Legal authorities — where required by law, regulation, or court order

All third-party service providers are required to maintain appropriate security measures and may only use your data as instructed by us.

6. Data Retention

We retain your personal information for as long as necessary to deliver our services and comply with our legal obligations. Specifically:

• Active client data is retained for the duration of the service agreement plus 7 years
• Enquiry and lead data is retained for up to 2 years if no service agreement is entered
• Marketing consent records are retained for 3 years from the last interaction
• Website analytics data is retained as per the default retention settings of our analytics providers (typically 26 months)

When data is no longer required, it is securely deleted or anonymised.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate or incomplete data
• Erasure — request deletion of your personal data ("right to be forgotten")
• Restriction — ask us to limit how we use your data
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interests or for direct marketing
• Withdraw consent — where processing is based on consent, withdraw it at any time

To exercise any of these rights, contact us at help@brokerboost.ai. We will respond within 30 days.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption, access controls, and regular security reviews.

However, no method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

9. International Data Transfers

Your information may be processed in countries outside your own, including the United States, where some of our third-party service providers are based. Where data is transferred outside the EEA or UK, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses) to protect your data in accordance with applicable law.

10. Cookies

We use cookies and similar technologies to improve your experience on our website. For full details on the types of cookies we use and how to manage them, please see our Cookie Policy.

11. Children's Privacy

Our services are not directed at children under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately at help@brokerboost.ai.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: help@brokerboost.ai
• Website: brokerboost.ai